Support Center Telecomm Specialist - The Ambit Group Support Center Telecomm Specialist - The Ambit Group

Support Center Telecomm Specialist

Location: Mount Weather, Bluemont, VA
Department: FEMA

Ambit + Greenzone has a need for a Support Center Telecom Specialist. This position will work on Ambit’s FEMA contract to support procurement, activation, and troubleshooting of mobile telecommunications across the FEMA organization. The Service Center helpdesk has 13 team members that provide remote and onsite support for FEMA. The position is located in Mount Weather, in Bluemont, VA and will be onsite post-COVID.

Responsibilities

  • Personable and professional with excellent customer service skills identifying and resolving customers’ issues using problem-solving skills
  • Build rapport across a variety of personality types
  • Proactive in maintaining working knowledge of changing telecommunication environment
  • Flexible and able to adapt to a fast paced and ever-changing environment
  • Ability to multitask with strong communication skills
  • Ensure proper FEMA processes and procedures are followed throughout completion of a Service Request

Qualifications

  • At least one-year experience with Microsoft Office, Mobile Device Management (MDM), Wireless configuration (Apple/Android), and BMC Remedy or similar ticketing system
  • Minimum three years in a customer facing customer service role providing remote and deskside support

Location: Mount Weather, Bluemont, VA — This position is currently remote but the successful candidate may be required to report to the FEMA Mount Weather location on an “as needed” basis.

The Ambit Way 

We embody the name of the firm in our culture. Our ambit, or sphere of influence, is one in which all members have a voice and all are committed to outcomes. We understand that work, family and community co-exist, when any element is out of balance, all suffer. Our policies are family-centric, provide flexible work schedules, job sharing and cross-training that meet client requirements and support our employees. We focus on more than the task at hand, we focus on the entirety of our ambit. There is no job too large and no task too low — we function as ONE


Join our team. You won’t just work. You’ll thrive.

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