Challenge

Advance the Path to Agile

The VA needed to improve the timeliness and responsiveness of the systems that supported the delivery of veterans’ healthcare services. To achieve this, the VA sought to embrace an Agile environment – developing timely and integrated solutions to advance existing processes, optimize engagement, and ultimately provide the best possible support to veterans.

Solution

Veteran-Focused Integration Process (VIP) Platform

Ambit led the VA’s transition to the Veteran-focused Integration Process (VIP) platform. This framework enhanced the management of the VA’s IT projects – driving unified service delivery oversight, with secure and predictable outcomes built into a flexible project management process.

Result

The VIP Dashboard

The VIP Dashboard served as a virtual access point for Veterans to receive services. In the first year of use:

  • The platform’s success rate reached 86%
  • Average time to deliver services was cut by one month
  • VA increased their delivery schedule by 5%
  • 80% of services were delivered on schedule in FY17

Additional Case Studies

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