Ambit has a successful history of working in direct support of the acquisition community, is well-versed in Federal Acquisition Regulations (FAR), and is currently supporting major transformation initiatives in this area. With strategic planning and program management as complementary core competencies, Ambit delivers a holistic approach to acquisition support that other, single-dimensional competitors are unable to provide. Since Ambit's inception, our consultants have provided a multitude of strategic and operational services supporting acquisitions initiatives at multiple federal agencies, including the Environmental Protection Agency (EPA). In 2006, EPA initially contracted Ambit to lead a base-lining Customer Satisfaction Survey of OAM's customers in support of their broader Balanced Scorecard initiative. In subsequent years (2007 – 2009), EPA sought longitudinal analysis of customer satisfaction levels to inform their go-forward strategy for customer engagement and service improvement.
Ambit created, deployed, and analyzed a satisfaction survey to gauge perceptions of OAM service from its far-reaching internal customer base. For this effort, Ambit designed a survey tool that is still used by EPA OAM to the same end. Following survey development and distribution, Ambit analyzed the survey results and provided a report of the findings with recommendations for improvement to OAM leadership in 2006 and again in 2007. Ambit additionally supported OAM through single year analysis of its 2009 survey results and year-over-year comparative analysis of all results since the survey's initial distribution in 2006.
Our team brought extensive survey development experience to OAM, and we worked closely with the customer's working group of internal subject matter experts to validate draft content and language of the final survey instrument. The end products of Ambit's efforts were the first-ever comprehensive analysis of OAM customer satisfaction and a solid foundation on which to measure ongoing performance and stakeholder engagement.